General Terms and Conditions
Pyrenees Travels is a Destination Management Company (DMC) for the Spanish Pyrenees, registered as a travel agency in Salamanca and operating under the brand Wild Pyrenees Travels S.L., with tax ID (CIF) B37557550 and fiscal address in Salamanca, Castilla y León.
We are an officially authorized inbound travel agency, registered under license number CICL.37-108, granted by the Regional Government of Castilla y León in February 2018. Our head office is located at Calle San Pedro 1, 22470 Bisaurri, Huesca, Spain.
Pyrenees Travels is fully insured, holding all mandatory surety and liability coverage, and fully complies with the legal requirements established by Spanish law for certified travel agencies.
The general conditions governing the relationship between the traveler and Pyrenees Travels are subject to Spanish Law 21/1995 (of July 6th) on Package Travel and Decree 25/2001 (of January 25th) regulating travel agencies in the region of Castilla y León, as well as any other applicable regulations.
Booking any trip implies full and unreserved acceptance of these general terms and conditions, as well as any specific terms related to the program or services contracted. All services included will be clearly detailed in a combined travel agreement, in accordance with Spanish legislation. Any interpretation, application, or legal claim related to these terms shall be submitted exclusively to the courts of Castilla y León, with express waiver of any other jurisdiction
PRICES, PAYMENTS AND CANCELLATIONS
All payments are to be made in euro currency via bank transfer, Pay Pal or credit card. In order to secure your booking you must pay a deposit of 500/1000€ ( depending of the tours) to reserve a trip. Prices stipulated are person or room and do not include airfares. You have received a detailed list of the expenses included and not included in the cost of the trip, indicated in the detailed itinerary of each trip.
POLICY OF CHANGES AND CANCELLATIONS OF RESERVATIONS
Modification costs:
If the reservation allows changes, and in addition to the expenses for reservation modification applied by the provider (if any), WILD PYRENEES TRAVELS S: L. will apply the following management fees:
Management fees for modification of hotel reservations: € 10 per reservation.
Management fees for modification of Transfers reservations: € 20 per reservation.
Management fees for modification of reservations Guides, If your reservation admits changes, € 20 per person will be charged.
Cancellation fees:
CANCELLATIONS AND REFUNDS:
No charge for cancellations made 30 days before the trip. (Except for expenses incurred from bank transfer returns and credit card or PayPal payment fees)
25% charge for cancellations made 30-15 days in advance.
50% charge for cancellations made less than 15 days in advance.
This charge will remain in escrow and will be available to you on a new travel reservation for twelve months after the canceled reservation. Once this period has passed without having made a reservation, the client will NOT have the right to any refund.
Remember that our website will always inform you in advance of the conditions of modification and / or cancellation of the reservation, whatever the product chosen.
If more than 5 rooms are booked in the same establishment, even if they are booked separately, the hotel may consider them a “group reservation” and, therefore, apply a change and cancellation policy different from the one indicated here. Find out about these conditions by contacting us by phone before booking.
However, clients can contract travel insurance with their insurance company that, in addition to travel coverage, covers management costs for cancellation and modification of trips and cancellation costs.
To make changes or cancellations, call our phone +34 659 234 083 or send an email to info@pyreneestravels.com
SINGLE SUPPLEMENTS
The accommodation prices are based on two people per room. An single supplement is charged additionally to clients who specifically request an individual accommodation, subject to availability.
The cancellation and refund policy is already stipulated by the compromises Pyrenees Travels has with the companies which are subcontracted for each trip; Hotels, Restaurants, Material, Transportation ….
If you need to cancel your trip, the following charges will be applied, calculated from the date of receipt of the written cancellation notice, which should be sent by email, fax or by standard postal mail.
No charge for cancellations made 30 days before the trip. 25% charge of the total amount for cancellations made between 30 and 15 days. 50% charge of the total amount for cancellations made less than 15 days in advance.
We strongly recommend the purchase of an insurance to protect your trip.
PYRENEES TRAVELS RESPONSIBILITY
Pyrenees Travels promises to:
To give detailed information of each trip to all travelers.
Accident and rescue insurance policy to cover you during the programme(s).Note it is NOT a medical insurance with other special types of health cover.
Develop the trips as stipulated in the agreed terms, and in the case of any changes due to unforeseen circumstances we promise to provide the best possible solution at any time to match or improve the quality of the trip.
Provide the necessary information for the development of the activities; Physical condition, incompatibilities, skills, likes, etc., to be able to adapt it to each activity.
The members of the trip have the responsibility to select a trip that suits their abilities and interests. In order to help you do so, we classify each trip into levels. We also procure to clarifying aspects related to the trip with you in advance, as well as putting you in contact with previous clients so that you can get feedback about their experiences. You must be in good health, enough to be able to undertake the trips. The members of the trip need to study the itinerary and information about the trip provided by Pyrenees Travels prior to departure, and to bring appropriate clothing and equipment recommended in the information.
MISCELLANEOUS ISSUES
Pyrenees Travels is not liable to pay for expenses that are not specified in the individual travel itineraries, such as additional nights and meals which may be required at the beginning or end of the trip, expenses due to the delay of a trip for any reason (for example, bad weather, the trail conditions, landslides, floods, illness, etc.); expenses applied by airlines for the retrieval of lost luggage, belongings left behind, or buying and / or shipping goods abroad.
Pyrenees Travels reserves the right to take photographic and cinematographic records of all the trips, and may use such material for promotional and/or commercial purposes without payment.
LIMITATION OF LIABILITY or Circumstances beyond our control
The payment of the deposit represents a binding Agreement of Responsibility, Assumption of All Risks and Arbitration Agreement by the tour members.
Pyrenees Travels does not possess material goods for its trip including, such as its own accommodation facilities, transport companies, food service providers, equipment suppliers, local staff, guide service, etc. Pyrenees Travels is not responsible for any negligence caused or willful act by any third party whose services are contracted.
Pyrenees Travels is not responsible for any damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind that may be caused by any act or omission beyond its control, limitation of any willful or negligent act, lack of action, breach of contract or violation of local law or regulation of any third party, such as an airline, train, hotel, bus, taxi, van, yacht or boat, whether it uses or not the Pyrenees Travels name, the insolvency of any supplier who is, or supplies goods or provides services for this trip.
Pyrenees Travels is not responsible for any loss, injury, death or inconvenience due to delay or change in schedule, overbooking of accommodation, non-compliance by any third party due to an attack or bites by wild or domestic animals, pests or insects, epidemics or threat of illness, lack of adequate medical care and / or evacuation, if necessary, time, strikes, lost luggage, acts of terrorism or their threat, or any greater force, war, quarantine, criminal activity or any other cause beyond its control.
Pyrenees Travels reserves the right to refuse a participant in the trip, or to withdraw, at its expense and without any refund from a trip, any person who deems unable to comply with the rigors and requirements to be able to participate in the activities, or who prevents the enjoyment of the trip by others. I agree to follow all written and verbal safety rules submitted to me by Pyrenees Travels,the travel leaders and the local land handler (or organiser).
Pyrenees Travels reserves the right to modify the route, hotel, itinerary, leader and modify the trip as it seems necessary or desirable to improve the quality of the trip and / or to accommodate the comfort and well-being of the guests or the particular circumstances at the time.
We strongly recommend that travelers take out their own insurance to cover their trip and acivities.
